Refund/Return Policy

At Below 42, we are committed to providing high-quality wood-pressed edible oils and a reliable customer experience. Since our products are food products intended for consumption, returns are handled differently from non-food products.

An order may be cancelled before it has been dispatched by contacting our customer support team as soon as
possible.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is accepted, the applicable refund will be processed to the original payment method.

For reasons of food safety and hygiene,opened, used, or partially consumed bottles of edible oil cannot be returned.

We do not accept returns merely because a customer has changed their mind, does not like the taste or aroma, or no longer requires the product after delivery.

However, this does not affect your rights in cases where a product is damaged, defective, incorrectly supplied, or otherwise does not conform to the order.

If your order arrives damaged, leaking, tampered with, or otherwise unsuitable for consumption, please contact us
within 48 hours of delivery.

Please provide:

• Order number
• Photographs of the package
• Photographs of the affected product
• Photographs of the shipping label
• Unboxing video, if available

Our team may review the information and, where necessary, request additional details.

If the claim is approved, Below 42 may provide:

• A replacement product; or
• A refund for the affected product; or
• Another appropriate resolution.

The decision will depend on the nature and circumstances of the issue.

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include replacement or refund of the
incorrectly supplied product.

If any item that was included in your order is missing, please notify us within 48 hours of delivery.

We may verify the order and packing information before arranging a replacement or refund for the missing item.

Below 42 products are made using natural ingredients and traditional wood-pressing methods. Because our oils are minimally processed, natural variations in colour, aroma, flavour, or sediment may occur between batches.

Such natural variations do not necessarily indicate that the product is defective.

If you believe that a product has a genuine quality issue, please contact us with your order details and relevant information. We will assess the matter and provide an appropriate resolution where warranted.

Once a refund has been approved, it will generally be initiated within 5–7 business days.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

Refunds will ordinarily be made to the original payment method used for the transaction.

Where a refund is issued because of an error attributable to Below 42, such as dispatch of an incorrect product or a verified damaged product, the applicable shipping amount may also be considered for refund.

Where a customer requests cancellation for reasons unrelated to an error by Below 42, shipping charges, if already
incurred, may not be refundable.

Orders placed using promotional offers, discounts, coupons, free products, or other special schemes may be subject to additional terms applicable to that particular offer.

If an order is partially refunded, the applicable promotional discount may be recalculated where necessary.

If an order is returned to Below 42 because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, the refund, if applicable, may be processed after deducting applicable shipping or logistics costs.

For cancellation, return, replacement, or refund requests, please contact:

Email: support.below42oil@gmail.com
Phone: +91-8882059574

Please mention your order number in all communications so that we can resolve your request promptly.

Below 42 reserves the right to modify this policy from time to time to reflect changes in our business practices,
applicable laws, or operational requirements.

The updated policy will be published on this website with the revised effective date.